Frequently asked questions
Do you take custom orders?
Yes we accept custom orders and require a 50% down payment at the time the order is placed. We work very closely with you to make sure we completely understand what you are asking for before we begin to create your unique design.
Can you guarantee the product I receive looks exactly like the pictures on the website?
What if my jewelry needs repair or is damaged?
Items purchased from byKiMiYA.com are guaranteed against fabrication and workmanship defect within 30 days of purchase. If you require repair on a piece purchased beyond that timeframe please contact us at email@example.com.
Is the ordering / purchase process for your online shopping safe and secure?
Do you ship outside the United States?
Yes we ship internationally via USPS.